What devices and browsers does Crystal support?

If you have doubts about which devices and browsers are supported by crystal, here you can find all the answers you are looking for.

iOS devices supported by crystal app

crystal can be used on all the iPad and iPhone models that support the following iOS versions:
  • iOS 14.5-16.0
  • iOS 16.1
  • iPadOS 14.5-16.0
  • iPadOS 16.1

Android devices supported by crystal app

You can use crystal on all phones and tablets supporting the following Android versions:
  • API Level 21 and 22 (Android Lollipop)
  • API Level 23 (Android Marshmallow)
  • API 24 and 25 (Android Nougat)
  • API 26 and 27 (Android Oreo)
  • API 28 (Android Pie)
  • API 29 (Android 10)
  • API 30 (Android 11)

Web browsers that support the advisor

Do you prefer opening crystal for conversations from your laptop or do you want to use the mobile version instead of crystal app? No worries: here are the browsers and the related versions that you can use the advisor with.
Google Chrome
81-106, 107, 108-110
14.1-16.0, 16.1, 16.2-TP
Mozilla Firefox
86-105, 106, 107-108
Microsoft Edge
81-106, 107
68-91, 92
Note that you can use the same browsers to open the crystal mobile version too.

For admins: browsers that support the Self-Service Console

Admins can use the following browsers and versions to create and manage topics from the Self-Service Console:
Google Chrome
Note that the Console does work on other browsers, but these are the ones officially supported.
We hope this article helped you. Check out the other FAQ articles for more info!
If you have any questions about crystal’s features, you have encountered a problem or you would like to share your feedback, contact us using this form.